Question 1

How do I obtain product specifications and datasheets?

Accepted Answer

You can download our product datasheets and specifications in the "Resources & Downloads" section on this page. For specific model details, you can also contact us via the form below and we will reply within 1 business day.

Question 2

What is the minimum order quantity for custom cables?

Accepted Answer

Sample orders have a minimum of 100 pcs, and production orders require a minimum of 1,000 pcs. For special specifications or complex custom requirements, the exact MOQ will be specified in the final quotation. Please contact our sales team for details.

Question 3

Are your products RoHS / REACH certified?

Accepted Answer

Yes, all our products comply with RoHS 2.0 and the latest REACH regulations, and are also ISO 9001:2015 certified. Relevant certificates are available in the downloads section, or you can contact us for scanned originals.

Question 4

What are the typical lead times?

Accepted Answer

Standard stock items typically ship within 3–5 business days. Custom products have a production lead time of 15–20 business days, which can be expedited to 7–10 business days upon request. Specific lead times are confirmed in the order acknowledgement.

Question 5

How can I request samples for testing and evaluation?

Accepted Answer

We offer free samples (freight to be borne by the buyer). Please submit a sample request via the contact form below, specifying the required specifications and application. Our technical team will recommend the most suitable product and arrange shipment.

Question 6

What is the warranty period and how are quality issues handled?

Accepted Answer

Our products carry a 12-month warranty from the date of shipment. If a quality issue occurs under normal usage conditions, we provide free repair or replacement. Please submit a support ticket through our technical support channel and we will respond within 48 hours.

Frequently Asked Questions